Refund Policy
Last updated: September 16, 2026
This policy explains how refunds work for MUED products, and who decides them.
Seller (Merchant of Record): FastSpring, Inc.
Provider (development and support): glasswerks inc.
1. Who handles refunds
Paid plugin orders are sold by FastSpring, Inc. as the Merchant of Record. FastSpring handles payments and refunds for those orders and applies this refund policy when it does. glasswerks inc. develops and supports the software and will help you with a request, but does not process the payment itself.
2. Digital products
Our paid products are digital. As soon as payment completes, your license key is ready in your portal on mued.jp (we email you how to get it). Because these are downloadable digital products, purchases are generally non-refundable once the license key has been delivered, except in cases of a billing error or a confirmed technical problem that prevents you from using the software. You can check that the software runs in your setup with the demo before you buy. Where a refund is available, it is issued to the original payment method. If the law of your country gives you a right to withdraw from or cancel a purchase of digital content, nothing in this policy limits that right.
3. How to request a refund
Use the order confirmation email from FastSpring, which contains a link to manage the order, or FastSpring's consumer support at https://fastspring.com/consumer-support/, or contact us and we will point you to the right place. Please include the order reference.
4. Plugins
Free plugins involve no payment and so no refund. For paid plugins, if the product does not run on a supported system, contact us first: many cases are configuration issues we can resolve, and a working plugin is a better outcome than a refund.
5. Other services
Subscription and credit purchases for other MUED services are processed separately; the terms shown at the point of purchase apply to them.
Contact
For help with an order or a refund: support@mued.jp